Firmware Update Guide and Troubleshooting
Manually Initiate a firmware update
To manually initiate the firmware update:
- Select 'Settings' from the Side Menu.
- Select 'About'.
- You'll see a blue button to update firmware, tap that button.
If you do not see this button, and you're on a firmware version prior to 1.1.8, please contact firstname.lastname@example.org for additional assistance.
Is your update failing?
If you can manually initiate (or re-initiate) the update, then you're in good shape! Certain updates can take a while to complete. If you're updating from 13.48 -> 1.18, especially, then this update can take up to an hour. Let the update run without any other activity and your goTenna Mesh within close range. This will prevent potential disruptions.
Did the update fail and now you cannot pair?
Observe the behavior of the goTenna Mesh LED. Is it rapidly flashing, faster than the standard searching to pair flash? Does it continue this flashing unless you power the device off? If so, your goTenna Mesh is paused in the very final stages of the firmware update. This is something you can fix!
If you have access to an iOS device, download the goTenna App and pair your Mesh with that device. You should see messaging that indicates that the firmware update is wrapping up (let it finish!)-- or-- you'll see it pair seamlessly and you can confirm the firmware version reflects 1.1.8 under Settings > About > Device Information.
If you don’t have an iOS device to help you, or you launched the update on iOS, please try the following steps, in this order:
- Power Mesh off.
- Tap ‘Unpair’ from settings.
- Force close app.
- Reopen app.
- Power Mesh on.
- Tap ‘Pair’ from settings.
If, after this, you see no change, follow by:
- Tap to unpair or cancel pairing from settings.
- Then attempt to pair.
- Close the app.
- Reopen the app.
- Pair from settings.
Do you still have goTenna that you are able to pair with? If so follow these steps and don't upgrade it just yet.
- Shut off the goTenna with the flashing light (the one you can't pair with)
- Through the app, go to settings
- Make sure you have "unpaired" from goTenna
- Turn on the good goTenna
- Though settings, select pair
- Once paired, shut off and unpair the good goTenna
- Repeat steps 4 and 5 for the flashing goTenna
Once paired again, the update will complete. This is best done with an iOS device as iPhones have the Bluetooth boot-loader function.
If this does not resolve the issue for you, please contact email@example.com for additional assistance.